At Jumbo Auto Repair, customer satisfaction is our priority. Because we provide vehicle repair and maintenance services, refunds are handled on a case-by-case basis:
Service Guarantee: If you are not satisfied with a service, please contact us within 7 days of completion. Our team will assess the work and take appropriate steps to resolve the issue.
Repairs & Adjustments: For services requiring corrections or adjustments, we will work to fix the issue at no additional labor cost when within a reasonable timeframe.
Parts Refunds: Refunds for parts purchased but not installed may be issued if the parts are unopened and in original condition, subject to supplier policies.
No Cash Refunds for Completed Services: Once a service has been fully performed and approved, a cash refund is not guaranteed. Alternative solutions, such as service adjustments, may be offered.
For any concerns, please reach out to our team directly. Our goal is to ensure your vehicle is safe, fully operational, and that you leave happy.